Return Policy

1. Returns and exchanges.

1.1. All returns can be executed following  the  order No.217 “Regarding confirmation of rules and regulations on returns and exchanges of purchases” by the Minister of the Economy of the Lithuanian Republic,  issued  June 29, 2001.

1.2. Shipping  and shipping charges of the purchase  subject to return is a Buyer’s responsibility. The parcel is to be shipped by a registered mail, submitting  a shipment  tracking number  the to the Seller no later than 24 hours after posting  the shipment.

1.3  Shipping and handling  charges for returns and exchange of good quality wares are paid by the Buyer.

1.4.  If the Buyer wishes to return the purchase (-es),  the purchased wares can be returned  to the Seller by informing the Seller  about the problem within 14 (fourteen) calendar days after  receiving   the goods. The Buyer is to  inform the Seller by sending  an e-mail with  attached photographs  or video of the goods or package thus describing the problem. 

1.5. The  purchase has to be returned in an original undamaged packaging, in  unused condition and of the same quantity as it was received , and with an original printed receipt (copy of the payment transfer).    

1.6  For  returns of  good quality wares  only the purchase price will be  refunded. Shipping and handling costs are non-refundable.

1.7. In case of return of a wrong/ mixed up purchase, the Seller obliges to correct the mistake and deliver the intended wares. If the correct ware is not in stock, all cost encountered by the Buyer will be refunded in full, including shipping and handling.

1.8. .In case of return of inferiour quality goods, the Seller obliges to exchange the purchase in question with an equivalent of a good quality or refund the price paid by the Buyer in full.

1.9. The Buyer can return  the wares of  inferiour  quality by e- mailing  the Seller and attaching the images or video of the problem  within 14 (fourteen) calendar days after receiving the goods.     

1.10. The  goods of unsatisfactory quality have to be returned in an original undamaged packaging, in an unused condition and of original quantity.

1.11. The Seller  maintains the right to reject  the returned goods if the Buyer fails to  observe  the rules of returns defined in chapters 1.4-1.5, 1.9-1.10

1.12. If  the Buyer had paid  for the wares by a  Gift coupon, the Gift coupon will be returned  to the Buyer and additional  charges  (if  they had occured )  will be refunded in full.

1.13. In case when  Buyer returns ceramic wares purchased with a discount, the refund will cover the actual amount  paid by the Buyer. 

2. Final statements.

2.1. The above rules regarding returns and exchanges of goods are comprised in accordance with the laws and regulations of the LR.

2.2.The law of the Lithuanian Republic is applicable to the above set of rules. All arguments arising in regard to these rules can be resolved by negotiation between  parties. In case of failure to reach an agreement, the argument  will  be resolved   according to the laws of the Lithuanian Republic.