1. Returns and exchanges.
1.1. All returns can be
executed following the order No.217 “Regarding confirmation of rules
and regulations on returns and exchanges of purchases” by the Minister of the
Economy of the Lithuanian Republic,
issued June 29, 2001.
1.2. Shipping and shipping charges of the purchase subject to return is a Buyer’s
responsibility. The parcel is to be shipped by a registered mail, submitting a shipment tracking number the to the Seller no later than 24 hours after
posting the shipment.
1.3 Shipping and handling charges for returns and exchange of good
quality wares are paid by the Buyer.
1.4. If the Buyer wishes to return the purchase
(-es), the purchased wares can be
returned to the Seller by informing the
Seller about the problem within 14 (fourteen) calendar days after
receiving the goods. The Buyer
is to inform the Seller by sending an e-mail with attached photographs or video of the goods or package thus
describing the problem.
purchase has to be returned in an original undamaged packaging, in unused condition and of the same quantity as
it was received , and with an original printed receipt (copy of the payment
returns of good quality wares only the purchase price will be refunded. Shipping and handling costs are
1.7. In case of return
of a wrong/ mixed up purchase, the Seller obliges to correct the mistake and
deliver the intended wares. If the correct ware is not in stock, all cost
encountered by the Buyer will be refunded in full, including shipping and
1.8. .In case of return of inferiour quality goods,
the Seller obliges to exchange the purchase in question with an equivalent of a
good quality or refund the price paid by the Buyer in full.
1.9. The Buyer can
return the wares of inferiour quality by e- mailing the Seller and attaching the images or video
of the problem within 14 (fourteen)
calendar days after receiving the goods.
1.10. The goods of unsatisfactory quality have to be
returned in an original undamaged packaging, in an unused condition and of
1.11. The Seller maintains the right to reject the returned goods if the Buyer fails to observe
the rules of returns defined in chapters 1.4-1.5, 1.9-1.10
1.12. If the Buyer had paid for the wares by a Gift coupon, the Gift coupon will be
returned to the Buyer and
additional charges (if
they had occured ) will be
refunded in full.
1.13. In case when Buyer returns ceramic wares purchased with a
discount, the refund will cover the actual amount paid by the Buyer.
2.1. The above rules
regarding returns and exchanges of goods are comprised in accordance with the
laws and regulations of the LR.
2.2.The law of the Lithuanian Republic is applicable
to the above set of rules. All arguments arising in regard to these rules can
be resolved by negotiation between parties. In case of failure to reach an
agreement, the argument will be resolved
according to the laws of the Lithuanian Republic.