1.1. . The following set of rules of buying and
selling (further “Rules”) are a binding legal document which defines Buyer’s and Seller’s rights and obligations, conditions of
purchasing and payments for the purchased goods, shipment and handling, returns
and exchanges, responsibilities of the parties, other rules of purchasing and selling goods at Valdasstudio online store.
The Buyer agrees to comply with these rules by placing a purchase order.
1.3. The agreement between Buyer and Seller is considered
to be concluded and binding from the moment of the completion of the Buyer’s order:
having filled the shopping cart, chosen the payment method, clicked on “Buy”
Personal data security policy.
While placing a purchase order, the
Buyer is asked to submit the
required personal details: name,
surname, the street address and the e-mail address.
is a Buyer’s responsibility to submit correct personal data when placing an
By placing a purchase order, the Buyer
agrees to allow his personal data to be used for the purpose of fulfilling the
above order, and to receive information
from the store that is necessary for the execution of that purchase order
Buyer’s personal data can be used for
marketing purposes only with the Buyer’s consent.
The Seller is under the obligation not to disclose Buyer’s personal data, except
when required by an authorized State institution, in cases foreseen by the laws
of the LR, and under an agreement signed by the Buyer.
3. The rights and obligations of the Buyer
3.1. The Buyer undertakes to pay to the Seller the agreed amount for the ordered goods and accept them.
3.2 Provide complete, complete and correct information on the billing form. If
the Buyer submits inaccurate, false or misleading data in the form of
payment, "Valdasstudio" has the right to cancel the Customer's
registration and delete the data.
3.2. After the Customer has changed the data submitted on the Purchase Form, the Buyer must inform the Seller immediately.
Buyer has the right to cancel the Purchase and Sale Agreement in
accordance with the provisions set out in the Returns Regulations.
Buyer, by placing an order in the online store, Valdasstudio agrees
with these Purchase and Sale Rules and undertakes to establish them in
the Republic of Lithuania legal acts.
The rights and obligations of the Seller
Seller is under the obligation to provide the conditions for
the Buyer to use all services available at Valdasstudio
the Buyer attempts to disrupt safety and stability of the business
operation or otherwise fails to
fulfill Buyer’s obligations, it is the
Buyer’s right to limit, seize or terminate Buyer’s access to Valdasstudio online store.
Seller is under the obligation to respect the privacy of Buyer’s personal data
and not to extend it to the third parties.
It is a Seller’s obligation to ship the
purchased goods to an address appointed
by the Buyer.
In case of extraordinary circumstances, the Seller maintains the right to
temporary seize or entirely discontinue the operation of the online store without any
advance notification provided to the
The Seller maintains the right to change the terms and conditions of the Rules.
If the Buyer continues to use Valdasstudio
online store services after imposing the changes, it is considered as Buyer’s
consent to the above changes.
5. Placing orders, prices, payment methods and conditions,
Valdasstudio online store is open
for business 24/ 7.
5.2. Purchase orders can be placed only by using Valdasstudio website.
5.3. All prices at the online store are marked in
The Buyer’s obligation is to pay for the purchase order within 2 (two) calendar
days after the confirmation of purchase
order. The shipment procedure is initiated
only after the payment has been received.
In case of not submitting the payment within 2 (two) calendar days the purchase order will be terminated.
5.6 Pre-orders are fulfilled within 2-3 weeks.
6. Shipping and delivery
It is a Buyer’s duty to provide correct address details for delivery.
The Buyer is under the obligation to
receive the parcel in person. The Buyer
does not have the right to make complaints to the Seller for deliveries to the
The goods are shipped within 2 (two) business days after a received payment.
The Seller bears no responsibility for delivery time if the shipment is not delivered in time
or it has. occurred
because of the Buyer’s actions.
The Buyer is under the obligation to immediately notify the Seller in case the
shipment packaging is breached, if the goods in the package are wrong (not the
goods whish had been ordered), if the shipment is not complete in any way.
The Buyer is under the obligation to submit images of the damage to the goods and/
or to the package.
Quality assurance and waranty
All items sold at Valdasstudio online
store are described in detail following each item.
Quantities of items displayed do not
always coincide with the price of the item: the images may show more items solely for artistic purposes. The measurements are
provided in the descriptions. The colors can vary slightly depending on the
devices used by the Buyer.
8. Returns and exchanges.
8.1. All returns can be executed following the order No.217 “Regarding confirmation of rules and regulations on returns and exchanges of purchases” by the Minister of the Economy of the Lithuanian Republic, issued June 29, 2001.
8.2. Shipping and shipping charges of the purchase subject to return is a Buyer’s responsibility. The parcel is to be shipped by a registered mail, submitting a shipment tracking number the to the Seller no later than 24 hours after posting the shipment.
8.3 Shipping and handling charges for returns and exchange of good quality wares are paid by the Buyer.
8.4. If the Buyer wishes to return the purchase (-es), the purchased wares can be returned to the Seller by informing the Seller about the problem within 14 (fourteen) calendar days after receiving the goods. The Buyer is to inform the Seller by sending an e-mail with attached photographs or video of the goods or package thus describing the problem.
8.5. The purchase has to be returned in an original undamaged packaging, in unused condition and of the same quantity as it was received , and with an original printed receipt (copy of the payment transfer).
8.6 For returns of good quality wares only the purchase price will be refunded. Shipping and handling costs are non-refundable.
8.7. In case of return of a wrong/ mixed up purchase, the Seller obliges to correct the mistake and deliver the intended wares. If the correct ware is not in stock, all cost encountered by the Buyer will be refunded in full, including shipping and handling.
8.8. .In case of return of inferiour quality goods, the Seller obliges to exchange the purchase in question with an equivalent of a good quality or refund the price paid by the Buyer in full.
8.9. The Buyer can return the wares of inferiour quality by e- mailing the Seller and attaching the images or video of the problem within 14 (fourteen) calendar days after receiving the goods.
8.10. The goods of unsatisfactory quality have to be returned in an original undamaged packaging, in an unused condition and of original quantity.
8.11. The Seller maintains the right to reject the returned goods if the Buyer fails to observe the rules of returns defined in chapters 1.4-1.5, 1.9-1.10
8.12. If the Buyer had paid for the wares by a Gift coupon, the Gift coupon will be returned to the Buyer and additional charges (if they had occured ) will be refunded in full.
8.13. In case when Buyer returns ceramic wares purchased with a discount, the refund will cover the actual amount paid by the Buyer.
8.14. The above rules regarding returns and exchanges of goods are comprised in accordance with the laws and regulations of the LR.
8.15.The law of the Lithuanian Republic is applicable to the above set of rules. All arguments arising in regard to these rules can be resolved by negotiation between parties. In case of failure to reach an agreement, the argument will be resolved according to the laws of the Lithuanian Republic.
Marketing and information
Seller may initiate sales and special offers at Valdasstudio online store.
The Seller has the right to change the terms and conditions of special offers
and promotions without any notification,
as well as terminate them. Any changes in terms and conditions of special offer
or sale are effective since the moment of that change or termination.
The Seller sends information and notifications to the Buyer to the e-mail
address provided by the Buyer.
Buyer sends all messages and questions addressed to the Seller to addresses placed
in the “Contacts” section of the online store.
The Seller is not responsible if the Buyer does not receive information due to
disruptions in service of the internet provider, e-mail service, if the
messages are received as SPAM or due to the incorrect data provided by the
Buyer’s personal data can be used for marketing purposes as defined in the
chapter 2.4 of the Rules.
10.1 What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
10.2 How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
10.3 Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
10.4 How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the shopiteka.lt platform. Shopiteka.lt provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through shopiteka.lt data storage, databases and the general shopiteka.lt applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by shopiteka.lt.and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
10.5 How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
10.6 How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com.
Rules of purchasing and selling of goods are comprised in accordance with the
laws and regulations of the Lithuanian Republic.
Rules are a subject to applicable laws
of the Lithuanian Republic. All disputes are resolved by negotiations of the